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• Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 48 hours for UK residence and up to 10 working days depending on service requested from receipt of your paid order subject to availability.
• Delivery will be made to the address of the registered PayPal debit/ credit card holder used to place the order unless an alternative is specified at time of ordering for UK address only, for all other addresses please contact us in the first instance on +44 (0) 1235 832900, carriage cost excludes Isle of Man, Northern Ireland, Channel Islands and Scottish Highlands & Islands, customers from these locations need to contact us with their postcode so can calculate the correct carriage cost. Same applies with international orders.
• We will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of delays, with contact information given upon receipt of your order either by telephone, mobile or email.
• If no one is in, TNT will try to re-deliver several times, they should also leave a card stating that delivery was attempted at that certain time.
• All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.